Here's an interesting article on online shoe empire Zappo's, which was just bought by Amazon: <br><br><a href="http://www.businessweek.com/magazine/content/10_02/b4162057120453.htm">http://www.businessweek.com/magazine/content/10_02/b4162057120453.htm</a><br>
<br><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"><span class="Apple-style-span" style="color: rgb(51, 51, 51); font-family: Helvetica,Arial,sans-serif; font-size: 14px; line-height: 21px;">"There's certainly much for students of management theory to try on at Zappos. For example, pay for call-center operators starts at a modest $11 an hour, and there are no bonuses or 401(k) matching contributions because [company founder Tony] Hsieh believes the most productive employees work for the psychic gratification in helping others. Customer service reps are given plenty of freedom. They may chat for hours with customers, write thank-you notes, send flowers, and even direct shoppers to rival Web sites if an item is out of stock. In a tough year for retail, sales are up by double digits."<br>
<br>Here's more from Hsieh in an interview posted on the site "Retire at 21": <br><br></span></span><a href="http://www.retireat21.com/interview/interview-with-tony-hsieh-ceo-of-zappos">http://www.retireat21.com/interview/interview-with-tony-hsieh-ceo-of-zappos</a><br>
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"</span></span><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"><span class="Apple-style-span" style="color: rgb(34, 34, 34); font-family: Verdana,Arial,Helvetica,sans-serif; font-size: 12px; line-height: 18px; text-align: justify;">It's important to me to build a business where money isn't the primary motivator because in tough times, I've found that it isn't enough to see it all the way through. I believe success is created by following your passion and going through the journey of redefining what success means.<span class="Apple-converted-space">"<br>
<br>I look forward to seeing how soon Hsieh takes his own advice and donates the bulk of his money for charitable purposes. Can't CEOs be motivated by psychic income?<br> <br>--Frank<br></span></span></span><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"><span class="Apple-style-span" style="color: rgb(51, 51, 51); font-family: Helvetica,Arial,sans-serif; font-size: 14px; line-height: 21px;"><br>
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